Q&A with Erica Champine of Orthosensor – FinancialForce Customer Community Star
2016 is well under way and we’re all taking those important first steps towards what we need to accomplish this year. If you’re short on New Year’s Resolutions and looking for ways to improve the way you work with Certinia products, I’ve got a great resolution for you.
This year, resolve to visit our Customer Community, where people are sharing tips and advice on a daily basis, helping each other overcome challenges and generally helping other users to work more effectively and efficiently.
You don’t have to simply take my word for it, though. Take it from one of our leading members, Certinia Customer Erica Champine of Orthosensor. In the latest of our Community Spotlight series, Erica shares how Orthosensor uses our products and how she personally uses our Customer Community to really get the most out of those products.
Tell us about Orthosensor?
OrthoSensor is leading the convergence of Orthopaedics, technology and cloud computing to develop intelligent orthopaedic devices that provide real-time, actionable information about implant placement and performance to ultimately improve patient satisfaction.
What is your role there?
I am technically a Senior Salesforce.com Consultant but have been working with OrthoSensor as the sole Salesforce.com Admin and Certinia.com Admin for over 2 years.
Which Certinia products do you currently use and how do you use them?
OrthoSensor began using the SCM product in May 2014 to manage inventory and sales of the orthopaedic devices. We next implemented Accounting in August 2014 as well as Fixed Assets Management. We are currently rolling out Service Contracts with a launch date of 1/1/2016. Service Contracts will be used to track the recurring monthly billing of our LinkStation centers, which are used in the operating room to interact with the devices.
How important would you say Community is these days in helping product users become successful?
The community has been a great resource in bouncing ideas off other members or getting feedback on how they are using the products.
How often would you say that you visit the Certinia Community?
Sometimes my schedule is a little hectic but I try to check in at least once a week to keep up.
What would you say is the most valuable part of our Community at Certinia?
The most valuable to me is the interaction with both other customers as well as the product managers. They have been able to give insights that aren’t found in the documentation or training on best practices or use cases.
As one of our leading Community members, how do you engage within the Community?
I try to make sure that I give as much as I get. We don’t use all of the products and features, but when a question is asked that we do, I try to help out.
What tips do you have for our members on how to get the most out of the Certinia Community?
Don’t be afraid to get engaged. Ask questions even if you think its silly. Post ideas and then promote them in the forum.