ALL ARTICLES
  • Sneak Peek of Certinia AI at Dreamforce 2023

  • Certinia and A5 partner to drive services transformation

  • Pragmatic AI for services delivery: What is it and how do I use it?  

  • Don’t let consultant burnout burn bridges: The CSAT factor

  • Creating customer-centric change in a technology business

  • Unlocking Services Certainty: Navigating the changing services customer experience

  • Want to boost the health of your services organization? Here’s how.

  • This is Elijah; This is Certinia

  • Four biggest barriers to becoming a customer-centric business

  • Embracing the championship mindset: Our journey to Selling Power’s Top 50 Best Companies to Sell For

  • Checklist: 9 questions to ask yourself about resource planning

  • You’ve implemented your Professional Services Automation (PSA) platform – what’s next?