Business Service Management

Take business service management to the cloud

To manage your professional services business, reliable and accurate application performance, stability and resiliency are critical. Certinia provides your business with the ability to gain exceptional performance visibility in real-time, and adapt with speed and accuracy.

The goal of business service management is to improve relationships with customers, uncover revenue-striking opportunities and continue to improve overall quality of service.

Designed for growing businesses to the most complex multinational organizations, Professional Services Automation software will scale to meet all of your business service management requirements. The ability to have complete control over your company’s financials and operations brings unquestionable benefits.Certinia is the number one Salesforce native cloud ERP application. It uses the data in the CRM you already have, eliminating any need to maintain multiple systems of record.

Benefits of business service management

Certinia Professional Services Automation (PSA) is the #1 cloud PSA app on the Salesforce platform. You can gain visibility across sales, services and finance.

• Bridge any and all finance, sales and business services gaps to get everyone on the same page
• Use Chatter, a CRM social networking tool, to initiate real-time collaboration around customer issues
• 100% natively built on the Salesforce platform that allows users to share common language, processes and data